Comparative Analysis of Customers Perceived Quality, Customer Experience and Service Quality at "Lain Hati" and "Temu Kopi" Coffee Shops in Pangkalpinang: Comparison between the two Coffee Shops Lain Hati and Temu Kopi Pangkalpinang. (2023). Holistic Journal of Management Research, 8(2), 44-54. https://doi.org/10.33019/hjmr.v8i2.4341