Comparative Analysis of Customers Perceived Quality, Customer Experience and Service Quality at "Lain Hati" and "Temu Kopi" Coffee Shops in Pangkalpinang: Comparison between the two Coffee Shops Lain Hati and Temu Kopi Pangkalpinang. Holistic Journal of Management Research, [S. l.], v. 8, n. 2, p. 44–54, 2023. DOI: 10.33019/hjmr.v8i2.4341. Disponível em: https://holistic.ubb.ac.id/index.php/holistic/article/view/4341. Acesso em: 17 apr. 2026.