“Comparative Analysis of Customers Perceived Quality, Customer Experience and Service Quality at "Lain Hati" and ‘Temu Kopi’ Coffee Shops in Pangkalpinang: Comparison Between the Two Coffee Shops Lain Hati and Temu Kopi Pangkalpinang”. 2023. Holistic Journal of Management Research 8 (2): 44-54. https://doi.org/10.33019/hjmr.v8i2.4341.