“Comparative Analysis of Customers Perceived Quality, Customer Experience and Service Quality at "Lain Hati" and ‘Temu Kopi’ Coffee Shops in Pangkalpinang: Comparison between the two Coffee Shops Lain Hati and Temu Kopi Pangkalpinang” (2023) Holistic Journal of Management Research, 8(2), pp. 44–54. doi:10.33019/hjmr.v8i2.4341.